Your feedback is very important to us. Be sure to take our customer satisfaction survey.

We pride ourselves on leaving our customers completely satisfied with the professional service we provide.

In order to become a better company and continue to prosper, we need to know how our customers felt about their repair experience.

Repair man was right on time, actually beat me to my home. The repairman was extremely professional and courteous. We shared pleasant conversation and he explained what was wrong with the microwave and how to prevent it from happening again. I am a craftsman/creator by trade and I admired the skill and efficiency the repairman had in so quickly diagnosing and repairing the issue.

Lindsey A. in Charlotte, NC

A very rare example of old fashioned values and courtesy. A wonderful and rare experience to deal with such a good company.

Gates H. in Southern Pines, NC

Advanced Appliance is a great service provider. Courteous, knowledgeable, and prompt.

Karen S. in Cramerton, NC

Very pleased with the Technician and quality of the repair.

Chris M. in Mooresville, NC

Quick service and polite young man. Thanks for your help with our problem.

Mary P. in Gastonia, NC

The repairman, Jim, was over-the-top. Jim knew exactly what was wrong as he entered the door. Jim went directly to the machine, started a recycle operation procedure and the washer was working within minutes. Jim was very caring.

Everyone who assisted was outstanding from start to finish. Thanks for making it a pleasure getting my washer repaired.

Roger S. in Sherrills Ford, NC

The servicer was VERY knowledgeable, helpful and courteous. Even the lady who does the scheduling was professional and friendly. The part was ordered, service was rescheduled, communication was excellent and the icemaker was repaired and is now in good running order.

The servicer also took care of another issue that I had a question about. He was great and very fair with us. I would recommend Advance Appliance to anyone who is looking to get their appliances repaired professionally, without a lot of hassle.

MaryJo C. in Denver, NC

Technician was on-time, courteous, and explained the problem once he had tested both door switched and compressed all of the terminals. Minimum time -maximum effort.

David H. in Gastonia, NC

Very happy with service!

Tony C. in Charlotte, NC

Thanks Shane, so much for your prompt service. The refrigerator is running very well now. We appreciate your being on our side and we’ll definitely call you for future repairs on all our appliances.

Mike & Laurette T. in Mooresville, NC

My service call was moved up to an earlier time which was great. Your technician was friendly, polite, knowledgeable and more than thorough! He went out of his way to check everything. I couldn’t have asked for a better service call!

Darlene O. in Charlotte, NC

Thanks so much for sending our favorite serviceman, Sidney, right away. He gave us great service as always.

Renea T. in Charlotte, NC

I received initial servicing for an issue with a refrigerator. Shortly after servicing, a follow up visit was needed to address a concern. Advance Appliance Service was courteous, attentive, and quick to set up the appointment to resolve the concern.

The service technician, Brad H, performed an excellent job. He explained the cause and resolution of the appliance issue, and was very courteous. Additionally, Brad was professional, very knowledgeable and prompt.

I am pleased with my servicing experience, and I’d gladly refer others to Advance Appliance Service.

Derrick C. in Charlotte, NC

I was very pleased with the service I received. Dale was great and very professional.

Sherry W. in Charlotte, NC

Technician was prompt, courteous, efficient, tidy. Appointments area also helpfully contacted tech to let him know I had another commitment at a particular time so he was able to work around that, was there and gone well before I needed to leave. I would highly recommend the actual technician and appliance service business. They were great.

Mary T. in Waxhaw, NC

Danny was AWESOME! Showed up on time, was very helpful and did a great job. Danny was
concerned about cleaning up and very professional. I have dealt with other repair companies and find Advanced Service is the BEST company as far as quality and price!

Kim H. in Charlotte, NC

The repairman was great and on time. Fixed it right away and gave us info on getting in touch with him for other appliances not under warranty.

Thomas S. in Forest City, NC

The Advanced Service team sent over to our house couldn’t have been more professional.

Mark E. in Charlotte, NC

It was a pleasure having your technician Dale repair our Kitchen Aid oven/microwave today. He gave us a reminder call 30 minutes before arrival and got to our house right on time. He was extremely courteous. He was very careful and kept everything clean and orderly. It was a pleasure talking with him about our problem, with him explaining exactly what he would be done today. It’s rare to have someone as friendly and professional as Dale making house calls these days. Thank you for the great service.

Dan G. in Cornelius, NC

The gentleman was prompt, called ahead, neat, pleasant, efficient and knowledgeable. What could be better than that ? I felt the phone verification is a very important part, communication is key.

Barbara H. in Mooresville, NC

A joy to deal with our repairman!

Gail C. in Charlotte, NC

I was very impressed. Called and a day later they were here. The technician was very good and knew exactly what part had to be replaced. Overall very satisfied with the entire experience.

John M. in Pinehurst, NC

It was great. He arrived on Time. Quickly identified and fixed the problem. Very professional yet friendly.

Valencia A. in Fayetteville, NC

The service technician was prompt and honest. The service was excellent.

I will definitely use Advanced Appliance Service for any future needs.

Dale C. in Fort Mill, SC

Thanks for the fast and friendly service!

James W. in Rock Hill, SC

Daniel and Zack were very professional and personable. They explained to me about my washing machine and I appreciated their input. I will request them if possible next time I need service.

Margie E. in Charlotte, NC

Technician was extremely well-versed in the refrigerator. Had it fixed in no time.

William J. in Waxhaw, NC

Very efficient and friendly

Michelle K. in Charlotte, NC

The service man was very informative and he took the time to instruct us how to use the new appliance correctly. We would not hesitate to call on him again. Very satisfied.

David A. in Sanford, NC

My service call was moved up to an earlier time which was great. Your technician was friendly, polite, knowledgeable and more than thorough! He went out of his way to check everything. I couldn’t have asked for a better service call!

Darlene O. in Charlotte, NC

Very nice repair technician, He has been to our home before and was prompt and professional

Barbara B. in Charlotte, NC

The serviceman was very nice and polite. I appreciate the quick response, as well.

Lynn B. in Gastonia, NC

Service was great! They arrived at time of appointment, completed repair.

Judie P. in Belmont, NC

Dustin was very knowledgeable and professional. I appreciate his expertise and how courteous he was. The tech he was training was also very nice and Dustin did a great job training him. I’d highly recommend your company and would definitely call you for any other appliance repairs.

Charlotte B. in Mt. Pleasant, NC

Brad was a nice young man. Polite and really knew what he was doing. Thank you for your great service. I will call you when something needs to be done.

Sally B. in Charlotte, NC

Thanks for the great service. Jonathan was very punctual, courteous and informative. Excellent customer service, which seems to be a lost art during this period.

Barbara M. in Charlotte, NC

Our freezer was not making ice. Technicians were having a hard time diagnosing it. You guys researched it and figured out the issue and made it right. Technicians and receptionist were respectful and patient. Just wanted to let you guys know how pleased we were. Would definitely use Advanced Appliance again

Jade T. in Rock Hill, SC

Technician was on time, very professional, took the time to answer all my questions, cleaned up after himself. I could not ask for anything more.

Please tell the technician that I appreciate his honesty, knowledge and courtesy!

Elizabeth M. in Waxhaw, NC

The best appliance service company I have experienced.

John R. in Mooresville, NC

Justin was prompt courteous and did a great job. I will recommend Advanced to anyone who needs your services.

Elizabeth T. in Gastonia, NC