FAQs and Tips
NOTE: The following are common problems associated with household appliances and simple solutions to attempt in order to improve your appliance’s function. Advanced Appliance Service makes no claims that any of these tips will “fix” your appliance and/or not cause further damage to property or even personal injury. Our best advice is if you are having appliance issues is to contact us for one of our factory trained technicians to come to your home. By choosing to follow any of the below tips, you assume all risks associated with these tips, especially if you do not consult your owner’s manual. Advanced Appliance Service is not liable for any damages incurred.
Can you service my appliance today?
We will try our best to service you as soon as a technician is available, and if all possible we will work you in same day. Please provide us with your zip code so we can problem solve quicker and more efficiently for you and get you on schedule sooner. We also have a “Cancellation List” we can put you on for your area if same day service isn’t available.
How long until my technician gets here?
Our technicians operate in a time window with a “call ahead” notice. We apologize and understand that a time window can be viewed as inconvenient, though technician’s routes and calls are usually planned a day, sometimes two in advance. We try to leave enough time to accommodate every customer in case they decide to repair their unit that day, if they want a secondary appliance looked at, or if an emergency occurs. We also try to factor in travel time and traffic. Our technicians generally call 15 to 30 minutes in advance to let you know they are on the way.
How much is this going to cost?
If your repair is not covered by your warranty company or your extended warranty company, you will be held as the responsible payer. The only definite number that we can give you is the “Trip Charge” fee of $95.00, and if you would like to have a second appliance diagnosed it would be an additional $50 plus parts and labor. Once the technician has assessed your unit, they will go over any additional part and labor fees. Please visit the Labor page for any questions on labor costs.
Can it be fixed today?
Our technicians drive a van which is stocked with commonly replaced parts. We will try our best to get your unit back up and running that same day.
How long until my part comes in?
We use only factory certified parts on repairs and only buy from authorized and certified dealers or from the manufacturer themselves. Our shop is stocked with a variety of parts for many brands, though if we order your part, we try to use a verified local supplier for same day or next day shipping. Sometimes parts are out of stock though or on back-order from the manufacturer. We understand the inconvenience and we apologize, though we will let you know as soon as your part have been delivered to us.
Please note that if you are getting a refrigerator door replaced, the average wait time is normally 8 weeks, sometimes longer. Manufacturers do not overstock doors and each door must be made to order. This is a long and time-consuming process of getting the materials ready and suiting the press to manufacture the new door. We apologize for the wait time.
I have a warranty. Do I schedule with you?
Certain manufacturers allow us to schedule you directly. Please visit our warranty page for warranty information.